Platform
Customer app
Your own app on iOS and Android, under your laundry's name. Four taps from service to payment.
Your name on both stores
The app is published under your laundry's name, on your own App Store and Google Play listings.
Not a page inside someone else's marketplace.
Your logo, on your customer's phone. Your branding carries through every screen, from first open to order confirmation.
To the person holding it, this is your laundry's app, end to end.
Every way a laundry takes an order
The catalogue is yours: the services you actually offer, at the prices you actually charge, per item or per bag.
Quick pickup takes the bag first and counts it later, the way a laundry actually works.
Regulars re-run their usual order, set it recurring, and add bags to an order already in progress.
- Per-item and per-bag pricing, shoes and mixed orders
- Quick pickup: collect first, count later
- Repeat and recurring orders
- Add bags to a live order
Slots that match how the operation runs
Your customer books a pickup window and a delivery window from the slots you define.
The question every counter answers all day, "where is my order?", gets answered on a screen instead of over your phone line.
In more detail.
Open any of these for the full capability list.
Preferences, written on the order
The preferences that usually live in a counter clerk's memory are saved on the customer and applied to every order:
- Scent, starch and crease, chosen per order
- Ghetra style, pressed the way its owner wears it
- Per-garment rules and special requests
- Instructions for the driver
Payment the way the Gulf pays
Cards run through Tap with 3-D Secure, alongside Apple Pay and Benefit, Bahrain's own payment network.
Cash on delivery stays available, and an in-app wallet holds balances and top-ups.
- Card via Tap, Apple Pay and Benefit
- 3-D Secure on card payments
- Cash on delivery
- In-app wallet and top-ups
Service that starts from a record
Live tracking and order history answer the questions that used to reach the counter by phone.
A complaint is raised in the app with photos attached; ratings and reviews are collected order by order.
Push notifications and in-app banners carry your offers to the phones that already hold your app.
Arabic and English, from the first screen
The app runs in Arabic and English, with full right-to-left layout in Arabic, not an English interface with translated labels.
Your customer orders in the language they think in, and every screen follows: text, layout, direction.
You never have to choose between the customer who orders in Arabic and the one who orders in English.
Built for the way your laundry is set up.
Where the order goes next
An order placed here appears in the Admin Control Panel and is routed in the driver app. Status flows back live.
Related operations
Subscriptions and loyaltyWallet and paymentsDelivery and routing