Platform
The complete platform behind a modern laundry.
Five connected products keep the counter, the floor, the road and the office in step. Under your brand.
One order, five products, no re-typing.
One record from step to step, never re-keyed: the till, the driver, the floor and the office work the same order.
Customer app
Your own app on iOS and Android, listed under your laundry's name.
- Your branding throughout, and your own store listings
- Per-item and per-bag pricing, quick pickup, repeat and recurring orders
- Personalisation: scent, starch, crease, Ghetra style, special requests
- Scheduled pickup and delivery slots, with live order tracking
POS till
Walk-in trade at the counter, on the same records the app orders run on.
- Customer lookup by phone, with the full service catalogue
- Per-branch order numbers, order editing, admin-only cancellation
- Discounts, express surcharge, VAT and payment-method capture
- Pay now or pay on collection
Driver app
Pickups and deliveries grouped into routes that make sense, with a record of every handover.
- Route grouping by area and time slot, on a route and calendar view
- QR scanning, live status and live location on route
- Proof of pickup and delivery: photos, signatures, timestamps
- Cash-on-delivery capture, shift start and end
Laundry Management App
The shop floor. Every garment accounted for from the moment it arrives.
- Tag and scan garments at intake, with item counts on the ticket
- Track through wash, press and ready-for-delivery
- Pre-wash and post-wash photos, with instructions and notes on the job
- Counter intake for walk-in customers, alongside app orders
Admin Control Panel
One dashboard for the whole business, with its settings in your hands.
- Every order, customer and driver in one place
- Role-based access for owners, managers and staff, with a full audit log
- Pricing, services, promotions and plans, all changed by you from the dashboard
- Branches, drivers, vehicles, shifts, cities and countries
By operation
The work, job by job.
Six pages, one for each part of an operating day. Each follows the work across whichever products do it, instead of describing one app at a time.
Admin Control Panel
What's inside the platform.
Every conversation with a laundry owner eventually reaches "and does it handle…?", so here is the inventory.
Every module below is in the product today. Nothing on this list is a roadmap.
Point of sale
The counter, on the same system as everything else.
- POSOpens tickets for walk-in customers at the counter, on the same records the app orders run on.
- POS SalesThe counter's sales register: every sale rung through POS, listed and ready to reconcile.
Orders
Every order, and the capacity to take it.
- OrdersEvery order in the operation, from the app or the counter, with its status, its history and the customer behind it.
- SlotsSets your pickup and delivery windows, and how many orders each window takes.
Customers
The customer record, and everything attached to it.
- UsersEvery customer on your books: name, number, addresses and order history, kept in your database, not someone else’s.
- ComplaintsLogs each complaint against the order it belongs to, and tracks it until it is closed.
- Amenities LogA record of the amenity items issued along with orders.
- ReviewsYour customers’ ratings and comments, collected order by order, readable in one place.
Catalog
What you sell, and what you charge for it.
- ServicesYour service catalogue and price list: the services you offer and the prices you set.
- CouponsCreates the promo codes customers redeem at checkout, and sets the rules for each one.
Subscriptions
Recurring plans, in standard and Pro tiers.
- SubscriptionsEvery customer on a plan: who joined, which plan, and where it stands.
- Subscription PackagesDefines the plans themselves: what each one includes and what it costs.
- Pro SubscriptionsThe subscriptions running on the Pro tier, tracked separately from the standard plans.
- Pro PackagesDefines the Pro-tier plans and their pricing.
Finance
Where the money is accounted for.
- TransactionsA record of every payment across the platform, order by order.
- WalletEach customer’s balance, with the history of everything that went in and out of it.
Fleet
The drivers and their routes.
- DriversDriver accounts, the routes assigned to them, and the handover records they collect at every door.
Engagement
How you talk to customers inside your own app.
- BannersThe promotional banners your customer app displays, set from the dashboard.
- FAQThe questions and answers shown in your customer app, written and edited by you.
- Push NotificationsComposes and sends notifications to your customers on push, SMS and WhatsApp.
Setup
The structure of the business: branches, roles, and a record of changes.
- LaundriesEvery branch registered under one head office, each with its own details and settings.
- AdminsStaff accounts and role-based access: who signs in, and what each role can see and do.
- SettingsThe platform’s operating configuration, kept in one place.
- Activity LogAn audit trail of the system: who did what, and when.
Runs with the app. Runs without it.
"Will my customers use an app?" is a fair question. The platform doesn't wait for them.
The counter runs on the same system: a walk-in gets a ticket, its garments get tagged, its sale lands in the register.
If not one customer downloads the app in your first month, the operation still runs on doobi.
The app is there for the customers who want it: a choice for them, not a condition for you.
One head office. Every branch under it.
The platform is built as a head office with branches beneath it, registered in one place.
Roles decide who sees which: a branch manager works their own branch, the owner sees all of them.
However many doors you operate, it is one business in the system.
Across borders.
The same structure crosses borders: branches in more than one country, under one head office, on one platform.
You change it. Not us.
The platform is configuration, not a fixed program. What a fixed program would make you file a ticket for, you do yourself, in the dashboard, with no code change and no waiting on us.
What you sell.
Your catalogue is yours to write: add a service, edit one, retire one, in Arabic and English.
What you charge.
Prices, discounts, delivery fees, fees and thresholds, VAT and your currency.
When you deliver.
Turnaround, timings, pickup and delivery windows, how many orders each window takes, and the zones you cover.
How the floor runs.
Rename wash, press and ready, or add stages of your own, and set the thresholds that flag a late order.
Who sees what.
Staff accounts, roles and branch permissions, and which reports each role can open.
What the customer is offered.
Plans, coupons, referral bonuses, banners, the wording of every message, and which payment methods are on.
What we do is the heavy lifting that gets you there: your apps built under your own name, your first catalogue and prices loaded from your brief, your zones mapped with you, your staff trained before go-live, and hosting, updates and support after it.
Read about the Admin Control PanelConnected to your books.
Zoho Books sync carries contacts, sales orders, invoices, credit notes and payments into your books. No re-keying at month end.
Payments run on the rails your customers already use: Tap, Apple Pay and Benefit, with 3-D Secure on card payments.
Built for the way your laundry is set up.
Your laundry. Your app. Your customers.
Twenty minutes is enough to know whether this fits your operation.